Wingirl Hair Guarantees
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
1. If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you.
2. If the return is due to the buyer's problem (for example: order wrong style/color/product/size/dislike/unsuitable), you need to be responsible for the return and delivery shipping and handling fees. In addition, you must Contact us within 30 days after receiving the goods to return the goods.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
4. If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange
You can cancel your order/item within 2 hours through our customer service email [email protected]. For more than 2 hours, we can’t make sure if successful.
Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out, if you need to exchange it for the same item, send us an email at [email protected] for the Return Info.